Last Updated: April 29, 2026
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the Aurenza Health website, content, forms, and any related services made available by Aurenza Health, LLC (“Aurenza Health,” “we,” “our,” or “us”). By accessing or using the website, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please discontinue use of the website.
2. Nature of Aurenza Health
Aurenza Health is a non-clinical management services organization. Aurenza Health does not provide medical care, own or operate clinical facilities, employ physicians, or exercise control over clinical decisions. All clinical services referenced on the website are delivered by independent, COFEPRIS-licensed clinical entities in Mexico, with whom Aurenza Health maintains separate contractual relationships. Aurenza Health’s role is limited to providing marketing, educational, intake coordination, and concierge support services.
3. Not Medical Advice
Content on this website is provided for educational and informational purposes only. Nothing on the website constitutes medical advice, diagnosis, treatment, or a recommendation that any particular treatment is appropriate for your specific situation. Always seek the advice of a qualified physician or other licensed healthcare provider with any questions you may have regarding a medical condition. Do not delay seeking medical care or disregard professional medical advice based on information provided on this website.
4. Eligibility
You must be at least eighteen (18) years of age to use this website. By using the website, you represent that you are of legal age and have the legal authority to enter into these Terms.
5. Use of the Website
You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit any other party’s use of the website. Prohibited conduct includes, without limitation, attempting to gain unauthorized access to any portion of the website, transmitting viruses or malicious code, scraping or harvesting content, impersonating another person, or interfering with the operation of the website.
6. Forms and Communications
Information you submit through forms on the website will be used by Aurenza Health to respond to your inquiry, coordinate consultations with our independent clinical partners where you request that we do so, and provide the communications you have consented to receive. Communications by email, phone, or SMS are governed by our Privacy Policy and, where applicable, the SMS Terms of Service included in these Terms.
7. SMS Terms of Service
7.1 Program Description
By providing your mobile phone number to Aurenza Health, LLC (“Aurenza Health,” “we,” “our,” or “us”) and affirmatively consenting to receive text messages, you are enrolling in our recurring SMS program. The program delivers communications related to consultation scheduling, appointment reminders, treatment information, educational content, customer service responses, and informational updates regarding the services we facilitate.
7.2 Consent and Enrollment
Consent to receive text messages is provided by checking the SMS opt-in box on a form on our website, by texting a designated keyword to a number we publish, or by another method through which you affirmatively indicate your consent. Consent is not a condition of any purchase, consultation, or service. You confirm that you are the owner or authorized user of the mobile phone number you provide and that you are at least eighteen (18) years of age.
7.3 Message Frequency
Message frequency varies based on your interactions with us, your stage in the consultation process, and the nature of the communications you have requested. We do not commit to a fixed number of messages per week or per month.
7.4 Message and Data Rates
Standard message and data rates may be charged by your mobile carrier for each message sent or received. Aurenza Health is not responsible for these charges. Please consult your mobile service plan for details.
7.5 Opting Out
You may opt out of the SMS program at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. Following your opt-out, you will receive a single confirmation message and no further marketing or recurring messages from the program. You may continue to receive transactional or service-related messages where permitted by law. To resubscribe, reply START.
7.6 Help
For help, reply HELP to any message you receive from us, email info@aurenzahealth.com, or call our customer support line published on our Contact page during normal business hours.
7.7 Supported Carriers
This program is available on most major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
7.8 Privacy
Information you provide in connection with the SMS program is handled in accordance with our Privacy Policy, which is incorporated by reference into these SMS Terms of Service.
7.9 Changes to SMS Terms
We may update these SMS Terms of Service from time to time. Material changes will be communicated through a notice on our website or through the SMS program itself. Your continued participation in the program after changes take effect constitutes acceptance of the revised terms.
7.10 SMS Contact
Aurenza Health, LLC
591 Camino De La Reina, Suite 810
San Diego, CA 92108
info@aurenzahealth.com
8. Intellectual Property
All content on the website, including text, graphics, logos, images, video, and software, is the property of Aurenza Health or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may view and print content for personal, non-commercial use. Any other use, including reproduction, modification, distribution, or republication, requires our prior written consent.
9. Third-Party Content and Links
The website may include content and links provided by third parties, including independent clinical partners. Aurenza Health does not endorse, control, or assume responsibility for third-party content. Your interactions with any third party are solely between you and that third party.
10. Disclaimers
The website and all content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Aurenza Health disclaims all warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability. Aurenza Health does not warrant that the website will be free of errors, viruses, or other harmful components.
11. Limitation of Liability
To the fullest extent permitted by law, Aurenza Health and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or use, arising out of or in connection with your use of the website, regardless of the legal theory and even if Aurenza Health has been advised of the possibility of such damages.
12. Indemnification
You agree to indemnify, defend, and hold harmless Aurenza Health and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the website, your violation of these Terms, or your violation of any rights of a third party.
13. Governing Law and Venue
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the website shall be resolved exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of those courts.
14. Changes to These Terms
We may revise these Terms at any time. The date at the top of these Terms reflects the most recent revision. Material changes will be communicated through a prominent notice on the website. Your continued use of the website after changes take effect constitutes acceptance of the revised Terms.
15. Contact
Aurenza Health, LLC
591 Camino De La Reina, Suite 810
San Diego, CA 92108
info@aurenzahealth.com